Privacy

Knowles Food Services (Shetland) Limited (SC596634) (“Knowles”, “we”, “our” and “us”) takes the issue of security and data protection very seriously and strictly adheres the Data Protection Act 2018, the General Data Protection Regulation (EU) 2016/679 and any other applicable laws.

Information collected

We may collect information you give us including your name, telephone number and email address, together with data about your use of the website.

Our policy is:

• To treat the information that you give us as confidential.
• Never to release information you give us to any third party for their mailing or marketing purposes.
• To collect the minimum amount of information about you needed to provide a good level of service.
• To tell you how we use the information we gather from you.
• To use the information to keep in contact with you and inform you of developments.
• To give you the opportunity to remove yourself from any mailing list.

Information use

We use the information collected primarily to help us improve our site and services.

Knowles updates

It is your choice whether you receive information from us such as newsletters and press releases about the industry and our organisation. If you indicated that you are interested in receiving regular information about Knowles’s activities, we will send you communications electronically. We will not contact you for such purposes unless you have given your prior consent. If, at any time, you no longer wish to receive this information, please send a request using the contact details at the end of this policy.

Also, all of such email marketing gives you the option to opt-out of receiving further marketing emails. Please note that you will still receive emails directly related to an enquiry you have submitted via our contact form.

Cookies

This site uses cookies which are small text files stored on your computer when you visit certain web pages. Your use of this website gives us the right to collect that information. We use cookies to remember you when you return to our site and to improve the website. The data collected by cookies is completely anonymous. Deleting cookies could impair the functionality of this site.

Currently we use the following cookies and we operate an ‘implied consent’ policy which means that we assume you are happy with this usage:

Google Analytics - helps us understand how the site is being used in order to improve the user experience. User data is all anonymous. You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.co.uk/intl/en/analytics/privacyoverview.html

If you’d like to know more about cookies you can visit http://ec.europa.eu/ipg/basics/legal/cookies/index_en.htm

If you wish to restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings. If you chose to restrict or block any cookies, this may result in certain features of the website not being provided and accordingly you may not be able to take full advantage of the website’s features.

Data security

Please be aware that the transmission of information via the internet is not always completely secure. Although we will do our best to protect your personal data, we cannot guarantee the complete security of your data transmitted to us electronically; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to restrict unauthorised access.

Sharing of your information

The information you provide to us will be treated by us as confidential. We may disclose your information to third parties who act for us for the purposes set out in this notice or for purposes approved by you, including group companies and those parties which provided us with hosting, storage and email services.

Transfers outside the UK and Europe

We may transfer your personal data outside of the European Economic Area (EEA) if necessary for the purposes detailed in this policy, namely to third parties as described above if they are based outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented where required:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission;
• Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe; and/or
• Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

How long we will keep your information

We review our data retention periods regularly and will only hold your personal data for as long as is necessary for the relevant activity, or as required by law (we may be legally required to hold some types of information), or as set out in any relevant contract we have with you.

We will generally keep your information as long as is necessary to fulfil our obligations to you after which this will be destroyed if it is no longer required for the reasons it was obtained.

Your rights

Under certain circumstances, by law you have the right to:

• Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it;
• Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected;
• Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below);
• Object to the processing of your personal information where we are relying on a legitimate interest (or a legitimate interest of a third party) and there is something about your particular situation which makes you want to object to processing on this ground;
• Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it;
• Withdraw your consent to our processing of your personal data in rare situations where we rely on your consent as our legal basis to do so; and
• Request the transfer of your personal information to another party.

If you want to access, verify, correct or request erasure of your personal information, object to the processing of your personal information, or request that we transfer a copy of your personal information to another party, please using the contact details below.

You also have the right to complain to the Information Commissioner’s Office in relation to our use of your information.

Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

If you have any questions relating to this policy and our privacy practices, or you wish to discuss any of your rights, please contact us at info@knowlesfood.co.uk